FAQs

FAQs

If there is anything you would like to know about our Short Term Cash Loans at Brantwood Finance Company, please feel free to call our offices on 0161 736 0003 or send an email to info@brantwoodfinance.co.uk

We have tried to cover our frequently asked questions below but if there is anything else, just ask

Will there be any charges if I don't repay my loan on time?

There are absolutely no hidden fees or charges when you take out a short term cash loan with Brantwood Finance. You simply pay back what was initially agreed when you first took out the loans with us. However it is in your best interest to repay the loan on time as it will improve your credit score with us for future loan agreements.

What is the affordability assessment?

The affordability assessment is carried out to ensure that the weekly repayments are within your means and that you can comfortably repay the loan taken out with us.

How do I pay back my loan?

You will be assigned your own personal friendly Agent who will visit your home to complete a simple application form with you. At this point you will arrange a time and date convenient to you when the Agent will collect your payments on a weekly basis at your home.

What if I cannot repay my loan?

If this is the case, it is important to contact your Agent at the earliest opportunity to discuss the problem. He will speak to his management team who will get in touch with you. There may be options for example, to reduce your weekly payments to enable you to repay the balance.

Contact your Agent as soon as possible and they will advise you.

Can I repay my loan early?

Yes you can repay your account early. There are no penalties. You may be entitled to an early repayment rebate.

Please contact your Agent to discuss the details.

How do I make a complaint?

If you wish to make a complaint, please speak to your Agent as your first point of contact. For more information on our Complaints Procedure you will find all the details at the link below.